Seasonal Customer Service Rep for DFTBA

DFTBA is looking for a seasonal Customer Service Representative to help support our team over the busy holiday season! We operate out of a warehouse in Missoula, where we ship all of our awesome products worldwide on a daily basis. 

Our customer service department is run completely online, through email and the Zendesk support ticket platform. We answer customer emails Monday through Friday 9am-5pm, with those hours expanding slightly over the busy holiday season. This is an on-site position, due to the nature of working closely with the warehouse.

Job Qualifications:

  • 2-3 years customer service experience in any field preferred
  • Proficient typing skills
  • Experience in Zendesk/online customer service platform a plus
  • Consistent availability from November to January
  • Excellent communication skills
  • Impeccable attention to detail
  • Willingness to learn, take direction, and work closely with a team
  • Proficiency in Windows and a PC platform
  • Good vibes!

Job Specifications:

  • Answering a high volume of customer support emails for a busy online retail company
  • Maintaining item inventory and ensuring order replacements get sent to the warehouse and shipped in a timely matter
  • Offering support, patience, and an understanding tone to customers
  • Communicating with the warehouse employees to ensure an order is completed to the customer’s satisfaction
  • Upholding the brand identity, and committing to never forgetting to be awesome
  • Assisting with packing orders when all emails have been answered

This is a seasonal position, starting in October with steady 40-hour Monday through Friday work weeks through January. Preference will be given to candidates who can work December 26th-29th. There is a possibility of overtime being offered for working over the holidays. A computer will be provided, you will only need an email address to be set up within our system. 

Please email a resume and cover letter outlining why you are the best candidate for this position to [email protected].


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